Need help? We've got your back. If you're stuck, experiencing a bug, or just have a question — here's how to reach us and get help fast.

How to Contact Support

• Email: [email protected]
• Live Chat: Available Monday–Friday, 9am–3pm (EST)
• Community: x.com/lurk_web

Before You Reach Out

To speed things up, please include:

• A clear description of the issue
• Steps to reproduce (if possible)
• Screenshots or error messages
• Your browser, version, or OS (if relevant)

What to Expect

• We’ll reply within 24h on weekdays
• Complex issues might take a bit longer (we’ll keep you updated)
• For urgent bugs, we prioritize fixes and notify affected users

Thanks!